About Me
A global perspective on customer relationships, technology, and business growth.
Professional Biography
I'm a bilingual customer success and strategic account management professional with 8+ years of experience supporting SaaS customers across the U.S. and Latin America. I focus on connecting technical solutions to customer outcomes through executive relationships, customer adoption, data-driven strategies, and cross-functional collaboration.
Born and raised in Santiago, Chile, I moved to San Francisco in 2012 to continue my education. My career has since included cybersecurity, cloud platforms, customer operations, and event technology. I also use tools such as ChatGPT, Claude, and Gemini to support account research, communication, and analytical workflows.
Education
- San Francisco State University — International Business
- City College of San Francisco — A.S., Economics
- International School Nido de Águilas
Certifications
- AWS Certified Cloud Practitioner
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft Certified: Azure Data Fundamentals
Personal Interests
Outside of work, I enjoy fútbol, travel, music, science fiction, anime, gaming, financial markets, and building Prism Vault Universe. I've also enjoyed volunteering as a youth soccer coach, supporting access to local leagues and community mentorship.