Professional experience, customer success, leadership, and operational improvements.
Enterprise customer success, account management, and strategic growth experience.
Eventbrite · 2026
Supported Jones Entertainment onsite during a multi-day festival affected by cancellations and access challenges. Helped coordinate customer communication, ticket escalations, refund strategies, and live reporting for an event involving approximately 7,000 attendees.
Stakeholder management · Crisis response · Operational reporting
Uptycs · 2022–2024
Helped redesign the prioritization and escalation of incoming support issues for enterprise cybersecurity customers. Worked with cross-functional teams to improve service visibility, customer reporting, and operational consistency.
Process improvement · Cloud security · SLA visibility
Darktrace · 2019–2022
Managed strategic relationships across Latin America, with responsibilities spanning renewals, executive reviews, account expansion, and regional team leadership.
Cybersecurity · SaaS renewals · International markets
Hands-on learning in web development complements my work with enterprise technology, cybersecurity, cloud platforms, and AI tools. Browse code on GitHub ↗